Privacy Policy

1. Who We Are

DocumentRemy ("we," "us," or "our") is a document architecture and consultancy practice operating across Accra (Ghana), Budapest (Hungary), Amsterdam (Netherlands), and Denver (Colorado, USA). We provide document drafting, review, and consultancy services for individuals and institutions. Our primary contact email is info@documentremy.me.

2. What Information We Collect

We collect only the information necessary to provide our services. This includes:

• Contact information: Your name, email address, and WhatsApp number, provided when you book a session, submit a quote request, or contact us.
• Case information: Details about your application, case, or document situation that you share with us in the course of an engagement.
• Documents: Any documents you share with us for review, drafting, or reference purposes.
• Payment information: We do not store payment card details. Payments are processed through PayPal or direct bank transfer. We retain records of payment transactions for accounting purposes.
• Communication records: Records of WhatsApp and email communications related to your engagement.

3. How We Use Your Information

We use your information solely for the following purposes:

• To provide the services you have requested, including document diagnosis, drafting, review, and coaching sessions.
• To communicate with you about your engagement, including confirming bookings, sending deliverables, and responding to enquiries.
• To process payments and maintain financial records as required by applicable law.
• To improve our services based on aggregated, anonymised feedback.

We do not use your information for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for commercial purposes.

4. Confidentiality

Confidentiality is the default for all engagements, not an optional add-on. Your case file, documents, and personal information are treated as strictly confidential. We operate under a Non-Disclosure Agreement (NDA) by default for all client engagements. A template NDA is available on our NDA page.

Your documents and case information are never shared with third parties without your explicit written consent, except where required by law.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Your information is stored on secure systems and accessed only by the consultant handling your engagement.

We retain your information for as long as necessary to complete your engagement and for a reasonable period thereafter for accounting and legal compliance purposes. You may request deletion of your information at any time by contacting us at info@documentremy.me.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of access: To request a copy of the personal information we hold about you.
• Right of rectification: To request correction of inaccurate or incomplete information.
• Right of erasure: To request deletion of your personal information, subject to legal retention requirements.
• Right to restrict processing: To request that we limit how we use your information.
• Right to data portability: To receive your information in a structured, machine-readable format.
• Right to object: To object to certain types of processing of your information.

To exercise any of these rights, please contact us at info@documentremy.me. We will respond within 30 days.

7. Cookies and Website Analytics

Our website does not use tracking cookies or third-party analytics tools. We do not collect data about your browsing behaviour on our site beyond what is necessary for the site to function.

8. Third-Party Services

We use the following third-party services in the course of our operations:

• PayPal: For payment processing. PayPal's privacy policy governs the handling of payment information.
• WhatsApp: For client communication. WhatsApp's privacy policy governs the handling of messages.
• Calendly: For booking sessions. Calendly's privacy policy governs the handling of booking information.

We are not responsible for the privacy practices of these third-party services.

9. International Data Transfers

DocumentRemy operates across multiple jurisdictions. Your information may be accessed by consultants in Ghana, Hungary, the Netherlands, or the United States. We take appropriate measures to ensure that such transfers comply with applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact

For any questions, concerns, or requests relating to this Privacy Policy, please contact us at info@documentremy.me or via WhatsApp at +1 567 970 6587.